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You can download the part of the trial exam questions and answers as a try. ITCertMaster provide true and comprehensive exam questions and answers. With our exclusive online HDI <strong>HD0-400</strong> exam training materials, you'll easily through HDI <a href="http://www.itcertmaster.com/HD0-400.html" target="_blank">HD0-400</a> exam. Our site ensure 100% pass rate. </p><p>Exam Code: <a href="http://www.itcertmaster.com/HD0-400.html" target="_blank">HD0-400</a><br/>Exam Name: <strong>HDI</strong> (HDI Qualified Customer Support Specialist)<br/>Guaranteed success with practice guides, No help, Full refund!<br/>120 Questions and Answers<br/>Updated: 2013-11-19</p><p><strong><strong>HD0-400</strong> Free Demo Download</strong>: <strong>http://www.itcertmaster.com/HD0-400.html</strong></p><p>NO.1 What is the most important reason for using customer satisfaction surveys?<br />A. Customer satisfaction surveys allow customers to say what they really think without<br />offending Support Centre staff.<br />B. Customer satisfaction surveys help to determine if customer service expectations are<br />being met.<br />C. Customer satisfaction surveys provide an accurate set of management reports on SLA<br />performance.<br />D. Customer satisfaction surveys provide information that can be used to assess blame<br />for problems.<br />Answer: B<br /><br /><strong>HDI</strong>   <strong>HD0-400 test questions</strong>   <strong>HD0-400</strong><br /><br />NO.2 What is a best practice for negotiating with Certkiller .com?<br />A. Look at the problem from the customer perspective.<br />B. Only provide a service that is included in the SLA.<br />C. Strictly follow the Support Centre policies.<br />D. Transfer the customer to your supervisor if they disagree with you.<br />Answer: A<br /><br /><strong>HDI</strong>   <strong>HD0-400</strong>   <strong>HD0-400 study guide</strong>   <strong>HD0-400</strong><br /><br />NO.3 Your help desk/support centre wishes to become a model for best practice, what is one of<br />the main sources of excellent information and advice to help achieve this?<br />A. A web master magazine.<br />B. Senior management meetings.<br />C. Knowledge Centred Support.<br />D. The marketing department.<br />Answer: C<br /><br /><strong>HDI</strong>   <strong>HD0-400 exam dumps</strong>   <strong>HD0-400 dumps</strong>   <strong>HD0-400 test</strong><br /><br />NO.4 What is a best practice for effective cross-cultural communication?<br />A. Ask open questions.<br />B. Increase the pace of the call.<br />C. Repeat everything that the customer says.<br />D. Use proper language expressions.<br />Answer: D<br /><br /><strong>HDI</strong>   <strong>HD0-400</strong>   <strong>HD0-400</strong>   <strong>HD0-400</strong><br /><br />NO.5 Which of the following is most likely to be a barrier to communication?<br />A. The customer ability to use self-help systems.<br />B. The customer previous experience with the Support Centre.<br />C. The customer position in the business.<br />D. The level of support provided by the Support Centre.<br />Answer: B<br /><br /><strong>HDI</strong>   <strong>HD0-400 original questions</strong>   <strong>HD0-400</strong>   <strong>HD0-400</strong>   <strong>HD0-400</strong>   <strong>HD0-400 original questions</strong><br /><br />NO.6 Which statement best describes the concept of teamwork?<br />A. Teamwork involves competing with others to prove you are the best.<br />B. Teamwork involves having all team members participate.<br />C. Teamwork involves keeping ideas to yourself in case they do not work.<br />D. Teamwork involves working separately to achieve personal goals.<br />Answer: B<br /><br /><strong>HDI dumps</strong>   <strong>HD0-400</strong>   <strong>HD0-400</strong>   <strong>HD0-400 certification training</strong>   <strong>HD0-400 pdf</strong><br /><br />NO.7 Which statement best describes your role in the incident management process?<br />A. Conduct customer satisfaction surveys for each incident.<br />B. Escalate all incidents to other groups.<br />C. Log and document all incidents.<br />D. Resolve each incident to the customer satisfaction.<br />Answer: C<br /><br /><strong>HDI</strong>   <strong>HD0-400</strong>   <strong>HD0-400</strong>   <strong>HD0-400</strong>   <strong>HD0-400 test answers</strong><br /><br />NO.8 Which statement best describes a problem?<br />A. A problem is a group of incidents that recur occasionally.<br />B. A problem is a group of incidents with different symptoms.<br />C. A problem is a significant incident with an unknown cause.<br />D. A problem is a single incident with a known solution.<br />Answer: C<br /><br /><strong>HDI</strong>   <a href="http://www.itcertmaster.com/HD0-400.html">HD0-400 exam prep</a>   <strong>HD0-400</strong>   <strong>HD0-400 test</strong>   <strong>HD0-400</strong>   <strong>HD0-400 exam simulations</strong><br /><br />NO.9 What is the best description of your role in supporting customers?<br />A. Ensure that the customer complies with the SLA.<br />B. Manage the customer expectations.<br />C. Pass all customer inquiries to level 2 support.<br />D. Resolve all customer incidents without escalation.<br />Answer: B<br /><br /><strong>HDI dumps</strong>   <strong>HD0-400 pdf</strong>   <strong>HD0-400</strong>   <strong>HD0-400 certification training</strong>   <strong>HD0-400</strong><br /><br />NO.10 What is a best practice for call management?<br />A. Listen to the customer description of the incident.<br />B. Provide the customer with details of the SLA.<br />C. Ask the customer for a written communication.<br />D. Use the CRM system to guide the call.<br />Answer: A<br /><br /><strong>HDI</strong>   <strong>HD0-400</strong>   <strong>HD0-400</strong>   <strong>HD0-400</strong>   <strong>HD0-400 exam simulations</strong>   <strong>HD0-400 study guide</strong><br /><br />NO.11 Certkiller .com calls with a problem you know they could solve using the Support Centre<br />web site. What is a best practice for encouraging the customer to try self-help?<br />A. Ask if they have tried the website and give them the answer.<br />B. Respectfully talk them through the self-help process.<br />C. Send them an e-mail with a link to the web site.<br />D. Tell them that the answer is on the web site and give them the URL.<br />Answer: B<br /><br /><strong>HDI</strong>   <strong>HD0-400 test</strong>   <strong>HD0-400 questions</strong>   <strong>HD0-400</strong><br /><br />NO.12 Which is a best practice for dealing with stress?<br />A. Drink more water.<br />B. Ignore the stress.<br />C. Take short naps when you can.<br />D. Talk to someone about your concerns.<br />Answer: D<br /><br /><strong>HDI</strong>   <strong>HD0-400 certification</strong>   <strong>HD0-400 certification</strong>   <a href="http://www.itcertmaster.com/HD0-400.html">HD0-400</a>   <strong>HD0-400 exam</strong>   <strong>HD0-400</strong><br /><br />NO.13 What is the most important reason for maintaining legal compliance in the Support<br />Centre?<br />A. Maintaining legal compliance prevents employees from downloading music.<br />B. Maintaining legal compliance prevents unauthorised internet usage.<br />C. Maintaining legal compliance protects identity information.<br />D. Maintaining legal compliance protects your personal rights.<br />Answer: C<br /><br /><strong>HDI pdf</strong>   <strong>HD0-400 test questions</strong>   <strong>HD0-400 exam prep</strong>   <strong>HD0-400 exam simulations</strong><br /><br />NO.14 Which statement best describes a team?<br />A. A team is a forum for creativity and self expression.<br />B. A team is a group of people working to accomplish the same goals.<br />C. A team is a group of strong personalities.<br />D. A team is an open, honest environment.<br />Answer: B<br /><br /><strong>HDI</strong>   <strong>HD0-400</strong>   <strong>HD0-400 demo</strong>   <strong>HD0-400</strong><br /><br />NO.15 What is a best practice for dealing with an abusive customer?<br />A. Ignore the customer language.<br />B. Maintain your professionalism.<br />C. Show empathy and sympathy.<br />D. Use your active listening skills.<br />Answer: B<br /><br /><strong>HDI exam dumps</strong>   <strong>HD0-400</strong>   <strong>HD0-400</strong>   <strong>HD0-400 certification training</strong>   <strong>HD0-400</strong>   <a href="http://www.itcertmaster.com/HD0-400.html">HD0-400 certification training</a><br /><br />NO.16 What is the best reason for using paraphrasing?<br />A. Using paraphrasing gives the customer a chance to tell you if you have understood<br />them.<br />B. Using paraphrasing increases the customer knowledge of technical terminology.<br />C. Use paraphrasing to repeat the customer words back to them.<br />D. Use paraphrasing to tell the customer what they should have done.<br />Answer: A<br /><br /><strong>HDI certification</strong>   <strong>HD0-400</strong>   <strong>HD0-400 exam dumps</strong>   <strong>HD0-400 exam simulations</strong><br /><br />NO.17 How can active listening help you?<br />A. Active listening helps to build a wider knowledge base for the organisation.<br />B. Active listening improves overall performance against SLAs.<br />C. Active listening increases the customer level of satisfaction.<br />D. Active listening reduces the need for you to talk all day.<br />Answer: C<br /><br /><strong>HDI</strong>   <strong>HD0-400 questions</strong>   <strong>HD0-400</strong><br /><br />NO.18 What behaviour should be avoided when talking with Certkiller .com on the telephone?<br />A. Addressing the customer by name.<br />B. Asking the customer technical questions.<br />C. Telling the customer to hold.<br />D. Using terms of endearment.<br />Answer: D<br /><br /><strong>HDI exam</strong>   <strong>HD0-400 dumps</strong>   <strong>HD0-400</strong><br /><br />NO.19 What is the most important reason why Support Centres monitor incidents?<br />A. Incident monitoring is done by all good Support Centres.<br />B. Incident monitoring is an ITIL best practice.<br />C. Incident monitoring is the Support Centre primary function.<br />D. Incident monitoring results in improved quality of services.<br />Answer: D<br /><br /><strong>HDI</strong>   <strong>HD0-400</strong>   <a href="http://www.itcertmaster.com/HD0-400.html">HD0-400 test</a><br /><br />NO.20 When is it most appropriate to escalate an incident to a manager?<br />A. Escalate an incident if the customer begins to complain.<br />B. Escalate an incident the customer is emotional.<br />C. Escalate an incident if the customer requests to speak to a manager.<br />D. Escalate an incident if the Support Centre is short of staff.<br />Answer: C<br /><br /><strong>HDI</strong>   <strong>HD0-400 dumps</strong>   <strong>HD0-400</strong>   <strong>HD0-400</strong>   <strong>HD0-400</strong><br /><br /></p><p>ITCertMaster offer the latest <a href="http://www.itcertmaster.com/HP2-K34.html" target="_blank">HP2-K34 Practice Test</a> and high-quality <A href="http://www.itcertmaster.com/70-341.html" target="_blank">70-341 PDF</A> Exam Questions training material. Our <A href="http://www.itcertmaster.com/000-540.html" target="_blank">000-540 VCE</A> testing engine and <a href="http://www.itcertmaster.com/HP2-B104.html" target="_blank">HP2-B104 dumps</a> can help you pass the real exam. High-quality <A href="http://www.itcertmaster.com/70-331.html" target="_blank">70-331 Exam</A> Questions & Answers can 100% guarantee you pass the exam faster and easier. 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ITCertMaster provides to HDI HD0-400 test materials

In this era, everything is on the rise. Do not you want to break you own? Double your salary, which is not impossible. Through the HDI HD0-4...

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